Privacy Policy

1. Who we are (Data Controller)

Holsworthy Golf Club is a trading name of Weekstone Lakes Estate Ltd (company number 04190177), registered in England and Wales. Registered Office: Weekstone Farm, Pancrasweek, Holsworthy, Devon EX22 7JB. Trading address: Killatree, Holsworthy, Devon EX22 6LP. Email: info@holsworthygolfclub.co.uk. Telephone: 01409 253177. We are registered with the Information Commissioner's Office.

2. What personal data we collect

Identity and contact details; membership and handicap records; tee-time and event bookings; simulator bookings (your name, email address, phone number, the time you booked and, if you give it, your membership number); payment information (processed by our payment provider, not stored by us); marketing preferences; enquiry-form messages; CCTV footage of the premises; and photographs or video where consent has been given.

If you use the club's app, also the bookings and orders you make in it and, if you choose to receive them, the notifications you sign up for.

3. How we use it and our lawful basis

Contract: to administer memberships, bookings and payments, and to send you the confirmation, reminder and cancellation emails for a booking you made. Legal obligation: to keep financial and safeguarding records. Legitimate interests: site security (CCTV), preventing abuse of the booking system, and understanding how the website is used, through visitor statistics that do not identify you. Consent: marketing emails, photography, and app notifications.

4. Marketing communications

We only send marketing email with your consent (or under the soft opt-in for existing members where permitted). Every email includes an unsubscribe link, and you can withdraw consent at any time. Booking confirmations and reminders are not marketing.

5. Who we share data with

England Golf and the World Handicap System (for affiliated members) and HMRC or other authorities where the law requires it. We never sell your data.

These companies process data for us, under contract and only on our instructions: BRS Golf (tee-time booking); Supabase (the database behind simulator, restaurant and app bookings, hosted in London); Netlify (this website's hosting); Vercel (the app's hosting); Stripe (card payments); Resend (sending booking emails); Plausible Analytics (visitor statistics, with no cookies and no personal data).

6. Transfers outside the UK

Our booking database is held in the UK. Some of the companies above are based in the United States. Where your data is transferred there, it is protected by safeguards recognised under UK law, such as the UK Extension to the EU-US Data Privacy Framework or the International Data Transfer Addendum to the standard contractual clauses.

7. How long we keep it

Member records: duration of membership plus 6 years. Booking and payment records: 6 years. The address and details in a booking email are cleared from our email records 30 days after it is sent. CCTV: 30 days. Marketing consents: 3 years from last contact. Enquiry forms: 6 months. Safeguarding records: as required by law.

8. Your rights

You have the right to access, rectify, erase, restrict, port and object to the processing of your data, and to withdraw consent. To exercise any right, contact us using the details below.

9. CCTV

CCTV operates on the premises for security and the protection of members, visitors and property, on the basis of our legitimate interests. Footage is retained for approximately 30 days. Requests relating to CCTV should be made to the club.

10. Cookies and your browser's storage

Nothing on this website sets cookies that need your consent. If you book the simulator here, your browser keeps your booking reference so you can see and cancel it on that device. Our Cookie Policy has the details.

11. Complaints

If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the ICO at ico.org.uk or on 0303 123 1113.